Terms & Conditions

It’s a Date does not guarantee the availability of the services and products offered on this website ("the Services") or the accuracy of the information and/or images on this website. We make no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of this website and/or the Services and/or the information and/or images contained on this website, and the Services are thus used at your own risk. In particular we make no warrantee that the Services will meet your requirements, be uninterrupted, timely, and secure or error free.

It’s a Date shall not be liable to Client or anyone claiming by, through, or under Client for any error of judgment or mistake of law or for any loss, except a loss resulting from wilful bad faith or gross negligence on the part of It’s a Date. It’s a Date shall not be liable to Client for failure of any vendor to perform. It’s a Date makes no additional warranties with respect to the products/services offered hereunder.

You, the user, accordingly indemnify and hold us harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages of all and every kind, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, arising out of or in connection with the failure or delay in the performance of the Products and Services offered on this website, or the use of the information and/or images available on this website.

Client’s sole and exclusive remedy for breach of any warranty hereunder shall be the repair or replacement of any defective goods or services, at It’s a Date’s expense. It’s a Date shall have no liability under the foregoing warranty unless Client, at its expense, has provided It’s a Date a clear written statement describing the alleged defect, its consequences and, if applicable, returned the allegedly defective product to It’s a Date. 

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

It’s a Date and our partners & suppliers cannot be held liable for the cancellation or postponement of any experience due to reasons beyond their control, such as unsuitable weather, acts of God, mechanical failure, delays due to traffic, etc.

It’s a Date Event Planning services, packages and/or products are subject to availability and are incredibly popular, so please book as far in advance as possible to avoid disappointment.

Display of a product does not necessarily guarantee availability. We will endeavour to keep our website updated on stock changes; however, out-of-stock items may delay your delivery. We will keep you fully informed of any such occurrences.

We strive to advertise all prices and illustrations correctly at all times, however, we cannot be held responsible for any omissions or errors which may occur. All pricing is quoted and transacted in South African Rands. It’s a Date makes no representation, warranty or guarantee that the content will be satisfactory to your needs, meet your expectations, or be uninterrupted, timely, accurate, secure or free from errors.

The user agrees to be bound by any terms & conditions stipulated by It's a Date's service partners or providers that are agreed and signed to on their behalf by It's a Date when booking such items/services. 

The user furthermore agrees to abide by the age restrictions, limitations and all other instructions as made clear to them in their booking confirmation and other correspondence with It's a Date. This is for the safety and wellbeing of both the client, It's a Date, it's suppliers as well as other users of the service. Should the user act in deliberate violation of any of these terms & conditions, the service may be cancelled without notification. Any additional expenses incurred as a result of such action(s) will become immediately due and payable by the client. 

You may only use the Services for lawful purposes and you warrant that you shall not, other than for your personal and non-commercial use, store on your computer, or print copies of extracts from this website, and you may not, other than for your personal and non-commercial use, "mirror" or cache information provided via this website on your own server, or copy, adapt, modify or re-use the text or graphics from this website without prior written permission from It’s a Date. 

The use of any product or service bought from this Website and/or It's a Date is at the User’s risk. The purchaser/user indemnifies and holds the Service Provider harmless against any loss, injury or damages which may be sustained as a result of using or selling the service and/or products on the Website.

A non-refundable 50% deposit is required upon initial package booking.
• All deposits by Client are non-refundable unless otherwise agreed by It’s a Date and are payable no later than 48 hours after signing the Booking Form. 
• No package is deemed as booked and confirmed until the deposit has been paid, proof received 
and email confirmation sent by an It’s a Date representative).
• Full payment is required two weeks prior to the event and additional deposits may be required depending 
on activities and products chosen.

Failure by the client to pay the booking deposit within the specified time will result in the client being in direct violation and default of the contract, at this time, the agreed booking(s) will be cancelled by It’s a Date and the client will be liable for any cancellation fees incurred. 

Once this action has been taken, It’s a Date cannot guarantee availability of vendors. Where necessary, exceptions will be made however; this needs to be requested in writing at least 24 hours prior to due date and can only be waived once.

Individual packages are created for each client based on their needs and budgets; therefore there is no set fee structure with regards to venues and suppliers except for the proposed pre-set packages available on our site. Upon signing the agreement between the Client and It’s a Date, the client agrees to pay a deposit of 50% of the proposed total cost within 48 hours of signing the agreement. The balance is payable to It’s a Date no less than 10 working days (2 weeks) before the event/function date. It’s a Date does not charge the client a commission as we have set agreements with our vendors/suppliers. Should payment not be received in accordance with the agreement in the quotation, then It’s a Date reserves the right to stop all services until payment is received. 

Should the client cancel It’s a Date services for whatever reason after signing the agreement, the 50% deposit is non-refundable in its entirety. The balance of funds will be credited to you once penalties with vendors/suppliers have been paid.

It’s a Date does not accept any cheque payments, only EFT Payments and Cash Deposits however; if a Cash deposit is made, the client will be liable for the service fees charged by the banks for “OTC (over the counter)” transactions which is 1% of the deposited amount.

Client shall reimburse It’s a Date for any out of pocket expenses, including additional mileage incurred by It’s a Date not stipulated in the agreement.

It’s a Date has a No Refund Policy on deposits paid as we offer a Service which includes hiring and booking of Vendors and Suppliers which require holding deposits of 50%. Other refunds will depend solely on the supplier/vendor terms & conditions.

In the event of a cancellation by the client, all outstanding payments will be immediately due and payable by the client, unless otherwise agreed with It's a Date.

Please note that should we be supplied with incorrect or incomplete delivery details, It’s a Date reserves the right to charge a redirection/redelivery fee should our courier be unable to deliver. Please make sure that we are supplied with as many contact numbers for the recipient as possible, to ensure a speedy delivery.  Unless otherwise specified, all goods will be dispatched via standard postal services, which should take between 3 - 5 working days. 

It's a Date takes no responsibility for goods being lost or delayed in the Post, Freight Company and or any other person transporting the goods. Once the goods leave our premises, the risk is transferred to the purchaser. We can insure the goods at the request of the customer and the cost will be added to the invoice.  

It’s a Date reserves the right to cancel any order for what any reason they deem fit. In this event, It’s a Date Event Planning will refund the purchaser in full. 

In the event of the purchaser wishing to cancel confirmed, but not yet dispatched order, It’s a Date shall refund the purchaser less a R95 administration fee. 

In the event the purchaser wishing to cancel a confirmed and dispatched, but not yet delivered order, It’s a Date shall refund the purchaser less a R250 administration fee, to cover the courier costs as well as It’s a Date for their time and effort. 

Whilst your name and particulars which are supplied to us when registering for some of the Services will not automatically be made available to anyone, we nevertheless reserve the right to make information available to the authorities if required by law.

We will not sell or rent any personally identifiable information about you to any third party. However monitoring or recording of your registration details may take place for business purposes to the extent permitted by law, such as for example quality control and training for the purposes of improving our Services. However, in these situations, we will not disclose information that could be used to personally identify you.

We will adhere to our privacy policy the salient terms of which are available for you to link to and read from the home page of this website. 

You must notify us immediately should any of your information change. 

These terms and conditions will be governed by and construed in accordance with the laws of South Africa. 

These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.

These terms and conditions, as varied by us from time to time, constitute the sole agreement between yourself and ourselves.

We reserve the right to terminate the Services to you in particular, or to the public in general, without notice or reason, or to revise these terms and conditions at any time. Such changes will be posted on this website and be deemed to have been accepted by you if you continue using the Services. The obligation therefore is on you to review these terms and conditions at regular intervals.